7/7 support in Lausanne
Issue with your smartphone, tablet or computer? ClikClak assists you 7/7 for support, diagnostic, configuration, data transfer or technical assistance, subject to availability and request type.
Interventions are offered subject to availability, coverage area, request type and technical feasibility.
What needs?
- —Smartphone not working correctly
- —Tablet frozen or slow
- —Computer slow or unstable
- —Configuration issue
- —Data transfer between devices
- —Data backup
- —iCloud, Google or online account help
- —Installation and settings
- —Diagnostic before repair
- —Data recovery when possible
What the support can include
- —On-site diagnostic
- —Usage assistance and guidance
- —Settings and configuration
- —Data backup or transfer
- —Device preparation before repair
- —Help to identify the issue
- —Advice: repair, recovery, replacement or workshop drop-off
Some repairs require a workshop visit, particularly motherboard interventions, complex screens, advanced oxidation, complex data recovery or deep disassembly.
How does it work?
Contact
Call us or send your request, describing the problem.
Assessment
We confirm whether an on-site visit is relevant or if a workshop drop-off is preferable.
Intervention
Support, diagnostic, configuration or guidance on-site as needed.
Follow-up
If the device needs workshop repair, we organise the next steps.
Coverage area
Lausanne and French-speaking Switzerland, subject to availability and request type. Contact us to confirm based on your location and need.
Pricing
—On-site diagnostic / support: on request
—Intervention by duration, distance and complexity: on request
—Hardware repair (workshop): on request by model
Frequently asked questions
Yes, depending on availability and request type. Some interventions like diagnostic, data transfer or configuration work well on-site. Others require a workshop drop-off.
Software issues, configuration, accounts, data transfer, slowness or general diagnostic can often be handled at home. Hardware faults (screen, battery, port) generally require a workshop visit.
No. Interventions requiring full disassembly, part replacement or specialised equipment are done only in the workshop. Home support covers assistance, diagnostic and light interventions.
Yes. Data transfer is one of the services well-suited to home intervention. We can assist you in backing up or migrating data between devices.
Intervention is possible in Lausanne and French-speaking Switzerland, depending on availability and request type. Contact us to confirm based on your location.
Have the device charged and available. If an unlock code is needed for the diagnostic, prepare it. Avoid sharing your Apple, Google or Samsung password by message.
We direct you to the Lausanne shop or offer the courier service to organise device pickup if you cannot come in.
Request support
Describe your issue and provide your address or area. ClikClak will reply to confirm whether an on-site visit is appropriate.
